ViClarity (formerly PolicyWorks, LLC), a provider of governance, risk and compliance (GRC) management solutions serving highly regulated industries, including credit unions, disclosed that it has added consulting to its list of service offerings this week.
The new suite of solutions, called AdVisor, is integrated with ViClarity’s flagship business intelligence technology platform for GRC professionals and allows users to submit ad hoc federal compliance questions to ViClarity consultants. Responses can be archived and shared among other users within a credit union team, ViClarity said. Additionally, some AdVisor package levels allow users to assign tasks, such as document reviews, to a ViClarity consultant.
Credit unions can also take advantage of Advanced Onboarding, an AdVisor service that provides review of institution compliance content, policies and procedures before they are uploaded to the GRC platform, as well as analysis of the credit union’s CRM processes.
“Advisor’s services are about bringing people, process and technology together to further improve a credit union’s governance, risk and compliance functions,” said Jeremy Smith, director of client partnerships for ViClarity, based in Des Moines, Iowa. “Automation has proven to be a tremendous boost to credit union operations, but there remains a strong need for human analytics in many of these areas, including CRM. For credit unions that move into a post-pandemic regulatory environment and strive to meet growing member demand for digital experiences, efficiency must be balanced with expertise.