Develop the basics of large-scale legal project management | Clock

Measure your success

For too many people, the positive impact of LPM goes unmeasured. Our two panelists highlighted the importance of issue tracking and analysis for effective LPM reporting. At Proskauer, Elizabeth has moved away from the traditional approach to time tracking. Instead, it tracks LPM engagements on two different types of metrics:

Substantial data – what kind of work is it? RfP? Process improvement?

Sizing Data – Is this a lighter one-time job? Or was it a heavyweight – level of commitment, or an integrated arrangement?

This data can then be sliced ​​and diced by practice area, client or even project manager. They can then visualize this to identify trends and make predictions about capacity.

James’ team tracks engagement and tries to identify which technology solutions are being used across the business. This helps identify the most effective types of interventions and their impact across the business. Heatmaps help visualize this and identify practice groups and underserved clients.

Create layers of collaboration

The final piece of advice from our panelists was a lesson in flexibility from LPM. There is no single LPM solution. Some attorneys will be happy with self-service support or automated reports. Some will need a more managed approach with LPM oversight to keep the case on track. Some customers have even created their own LPM teams, who want a direct connection to LPM on the enterprise side. The key is to create layers of collaboration.

Start by identifying automatable interventions. For Proskauer, these are budget reports, which are managed and automated by technological tools. For Eversheds, this is the e-guide platform developed by James and his team.

As trust is built, more complex layers of collaboration can be developed. This can include a lightweight LPM, with simple budget monitoring and management; more complex work in support of scope development and schedule planning. Additionally, creating client report engagements (where the team analyzes and reports on the progress of a deal once completed to clients) can lead to longer-term collaborations. Elizabeth and James reflect this in the different levels of scale within the LPM team. They have everything from LPM assistants to coordinators and managers. They thus propose a career trajectory within their teams and retain talent.