EY launches a new offer dedicated to Qualtrics consulting services

The Big Four company EY has deployed a new competency to help customers use Qualtrics to develop and transform experience management across brand, employees and customers. According to Vijay Nidumoluin collaboration with Qualtrics, EY teams have “helped companies optimize experiences for people, customers and brands by providing best-in-class experience management solutions and practices”.

The EY Americas Qualtrics Experience Management Lead continued, “As organizations increasingly prioritize experience management strategies for customers and employees, the addition of the EY Experience Competency Management will build on these capabilities to drive their transformations forward.

Qualtrics is a web-based software that allows the user to create surveys and generate reports without having any prior programming knowledge. The platform enables companies to improve the flow of feedback on issues such as customer and employee experience. Qualtrics enables customers to conduct surveys, polls and other feedback collection methods, using a variety of distribution means – while the results can be viewed in reports and can be downloaded.

As organizations embark on their own experience transformation journey, EY has announced the launch of an EY Qualtrics Experience Management competency. New service will help companies deliver end-to-end solutions – from strategy, to design and activation, to implementation – using EY’s experience management technology Qualtrics.

Commenting on the news, RJ Filipski, Global Head of Ecosystem at Qualtrics, said, “Experience management is becoming as fundamental to business success as CRM or HR systems. Organizations are investing in experience management. experience at record scale to take real-time action and deliver incredible experiences that impact outcomes to their customers and employees.Our expanded collaboration with EY will accelerate the work we have already done together to help organizations build strategies based on experience in the future.

Using EY Qualtrics experience management technology can help sharpen organizations’ ability to listen and bridge the gap between the experiences employers think they’re offering their employees, according to an EY release. and what their employees actually receive. For example, a global survey conducted by Forrester Consulting on behalf of the EY organization, Qualtrics and SAP SuccessFactors, found that 78% of HR leaders surveyed agreed that employee experience was an important factor influencing ability. organization to achieve business goals.

With the expansion of EY’s Qualtrics services, organizations can leverage EY’s consulting and delivery services to implement Qualtrics’ experience management technology across multiple business functions, such as marketing, sales, IT, suppliers, HR, and supporting market research and branding projects. Competency approaches its transformation work with a cross-functional team, comprised of teams from EY People Advisory Services, client strategy resources and technical analysts from the EY Neurodiversity Center of Excellence (CoE).

Qualtrics app

EY’s knowledge of Qualtrics has already boosted the efforts of governments and businesses around the world as they seek to tackle the pandemic. Leading organizations in the US and EMEIA have rolled out the collaborative offering to help fight Covid-19.

When the Covid-19 pandemic hit, teams from EY, Qualtrics and SAP worked together to help meet the urgent and critical needs of governments around the world. A year later, meanwhile, government and health officials are finding that these offers save time, increase response rates and help people get vaccinated.

Hanne Jesca Bax, EY EMEIA Markets & Accounts Leader and EY Global SAP Executive Sponsor, said: “Through this collaboration, SAP, Qualtrics and EY teams have developed effective contact tracing and vaccine management and distribution solutions. which, together with EY’s implementation support skills, help governments and businesses maintain operations and prioritize the safety of their staff and customers.