HUMAN Launches New Bot Defense Consulting Services

NEW YORK–(BUSINESS WIRE)–Human Security, Inc.® (formerly White Ops), the global leader in protecting businesses and Internet platforms from sophisticated bot attacks and fraud, today announced the launch of HUMAN Bot Insights Services™ to help BotGuard for apps customers take proactive action against sophisticated bots.

Security teams are overwhelmed and understaffed – according to the Information Systems Security Association (ISSA), 67% of organizations are impacted by a shortage of cybersecurity skills. Many organizations simply don’t have the people, time, or tools to accelerate the web application security improvements needed to defend critical Internet platforms from today’s sophisticated bot attacks. Additionally, sophisticated bots can easily evade bot detection features in conventional application security solutions like CDNs, WAFs, or CAPTCHAs, leaving applications open to abuse.

“As organizations have shifted to more web-centric business operations, a trend further accelerated by the pandemic, attackers have redoubled their efforts and increased the frequency of bot-driven fraud and abuse of logic,” said John Grady, principal analyst at Enterprise. Strategy Group.

To be effective, application vulnerabilities must be identified and mitigation solutions deployed and configured to meet each customer’s unique infrastructure and requirements. Businesses should choose a specialized bot management solution, but HUMAN knows it takes more than technology to win against attackers. Today, HUMAN verifies the humanity of over 15 trillion client-side interactions every week and observes over 3 billion devices online every month, giving Bot Insights Services customers visibility unmatched by any other organization.

“HUMAN Bot Insights services are designed to help businesses reduce the impact of malicious bots. By enhancing their security program with dedicated bot experts from HUMAN, customers are collaborating with analysts who are dedicated 100% of their time to protecting businesses against sophisticated bot attacks and fraud,” said Gavin Hill, VP -President, Human Insights. “Our Human Insights analysts and data scientists act as an extension of your security team by providing personalized analysis of the bot attack surface and advanced configuration of policies, event investigations, priority responses and detailed threat intelligence so customers can protect themselves and respond faster to automated attacks.”

The Human Insights team uncovered new findings on bot activity among customers protected by the Human Verification Engine based on the company’s observability and verification of 15 trillion digital interactions by week, including:

  • Over the past six months, bots have accounted for more than 45% account login attempts, peaking in August 2021.

  • Bots attempting to defraud payments or transactions peaked in October 2021, representing more than 13% transactions as evidenced by BotGuard for Applications.

  • Of all the attack vectors protected by BotGuard for Applications, bots represented 28% of all interactions.

Additionally, the Human Insights team investigates and tracks bot-related cyberattacks like exploit the jammost recently seen in the proliferation of the Log4j exploit.

At launch, HUMAN provides the following service deliverables to customers using Bot Insights Services:

  • Custom bot attack surface analysis

    Each Bot Insights engagement begins with an assessment of current defenses against bots to establish a baseline and identify gaps that need to be filled. This assessment ensures that newly discovered threats are covered and new gaps are identified quickly, before they can introduce significant risk to your business and customers.
  • Custom Policy Engine Rules

    Following this initial assessment, the Human Insights team will work closely with you to develop custom policies to deploy in BotGuard.
  • Event and Transaction Investigations

    Each Bot Insights engagement includes dedicated monthly research hours for in-depth examination of suspected bot activity within your ecosystem.
  • Quarterly bot impact reading with threat investigation insights

    Once per quarter, the Human Insights team will provide a bot impact readout, exploring sophisticated bot activity both in your environment and around the world. This report sets new directions for investigation for the next quarter(s), custom bot policy updates, and is a key part of engagement.

HUMAN and Bot Insights Services are registered trademarks owned by HUMAN Security, Inc. To learn more about HUMAN’s solutions, please visit


HUMAN is a cybersecurity company that protects internet businesses and platforms against sophisticated bot attacks and fraud to keep digital experiences human. Our modern defense strategy enables Internet-class scale and observability, superior detection techniques and hacker intelligence and suppression allowing us to defeat your attackers, enhancing the digital experience for real humans. Today, we verify the humanity of over 15 trillion interactions per week for some of the biggest internet companies and platforms. Protect your digital business with HUMAN. To find out who is real, visit