The volatility, uncertainty, complexity and ambiguity of recent times have introduced new challenges for law firms and legal departments – challenges that traditional mindsets and ways of working are now unable to effectively address. . Namely, client expectations, workload, and resource constraints have forced legal professionals to transform internal processes in order to continue delivering quality services while meeting their budgetary obligations. One of these “transformations” is the growth of legal project management which, according to the first Survey on legal pricing and project managementplayed a vital role in overcoming these challenges.
This article explores the role of project management in the delivery of legal services and explains why it is an essential capability for the modern law firm.
What is Legal Project Management
According to Association of Corporate CounselLegal Project Management (LPM) is a to treat whereby law firms and legal departments plan, execute, and review a matter or project within predetermined objectives, budget, resources, and schedule. It involves adapting traditional project management principles for application in a legal environment and comprises four main phases:
- To define The viewfinder
- Establishment the project plan
- Direction the question
- Revision the process and the result
Why is legal project management important?
LPM is an essential capability because, as indicated by Thomson Reuters, it enables law firms to provide their clients with consistent, accountable and ongoing service delivery. Moreover, given the emerging challenges that require innovative solutions, managing projects well allows law firms to continue to meet their clients’ expectations, despite increasing workloads and resource constraints.
Our previous article, Customer experience, technology and legal serviceshighlighted changing client expectations and provided information on how law firms can use technology to deliver matter in a way that exceeds those expectations. However, although the importance of matter delivery was at the center of this discussion, how law firms manage the question is just as important. LPM is a way for law firms to manage cases efficiently, both operationally and visually.
OperationallyLPM enables law firms to meet client demands for personalization, efficiency and value in service delivery by setting clear goals, providing fee estimates, assigning tasks, allocating resources and monitoring the progress of a case in a timely and cost effective manner within the agreed framework of work.
This is where law firms can implement features such as client intake forms, automated workflows, tenders, and budget and case management in a personalized way. for the customer, efficient and adding value to the provision of services.
VisuallyLPM enables law firms to meet client demands for transparency, accessibility and information using communication tools, Gantt charts (see video below), updates status updates and reporting tools that increase accountability and provide visual assurance that a deal is on track.
This is where law firms can use features like client collaboration workspaces, scope change approvals, and Business Intelligence (BI) reports to not only demonstrate transparency, but also to give clients more access and control over the deal process, which can help build trust, loyalty and strengthen relationships.
With increasing client demands, workloads and resource constraints, it can be difficult for law firms and legal departments to simultaneously work on their growth strategy, while ensuring that they continue to provide high quality service to their customers. However, by adopting a consistent, structured approach to project management that incorporates client objectives into every plan, defines scope, and includes regular reviews, law firms and legal departments can use technology more strategically. to achieve growth while maintaining the quality of service delivery for their clients. clients.